Frequently Asked Questions
Answers to Help You Feel Confident in Your Pet’s Care
At Cross Street Veterinary Hospital, we know that pet parents often have questions about our services, policies, and care. We’ve compiled answers to some of the most frequently asked questions to help you feel informed and prepared. If your question isn’t listed below, please don’t hesitate to contact our team directly — we’re always happy to help.
Where are you located?
You can find us at:
95 Cross Street, Winchester, MA 01890
We’re proud to serve families and their pets in Winchester and the surrounding communities of Woburn, Burlington, Medford, Arlington, and Stoneham, and beyond.
How do I schedule an appointment?
Appointments can be booked online through our Vello scheduling platform or by calling us directly at (781) 218-9562. If you’re unsure which type of appointment you need, our friendly team can guide you.
What types of pets do you treat?
We provide care for dogs and cats only.
Do you accept walk-ins or emergency visits?
We offer same-day urgent care appointments when available. For emergencies outside our business hours, please visit one of the local emergency animal hospitals listed on our Emergency & Urgent Care page.
What services do you offer?
Our veterinary services include:
- Wellness exams
- Sick pet visits
- Dentistry
- Spay & neuter procedures
- Mobile abdominal ultrasound
- Advanced surgery (coming soon)
- Emergency & urgent care
Visit our Services page for a full list and details.
What payment options do you accept?
We accept all major credit cards and CareCredit. Our goal is to make veterinary care as accessible as possible, and we’ll gladly walk you through your payment options during your visit. Learn more on our Payment Options page.
Do you take pet insurance?
Yes! We’re happy to work with your pet insurance provider. While we do not file claims on your behalf, we can provide the itemized invoices and medical records needed to support your claim submission.
Do I need to fill out any forms before my visit?
To save time, new clients can complete our New Client Form online before arriving. We also offer additional digital forms for appointment requests and general consent. Visit our Forms page to get started.
What should I bring to my pet’s first visit?
Please bring:
- Your pet’s previous medical records (if available)
- A list of current medications, supplements, foods, and treats.
- Any questions or concerns you’d like to discuss
If you’ve completed the new client form ahead of time, great! If not, you can fill it out when you arrive.
Do you offer after-hours support?
Yes, after-hours phone support is available through our urgent and emergency care partners. For critical emergencies, we refer clients to local 24/7 emergency veterinary hospitals, which are listed on our Emergency & Urgent Care page.
Can I refill my pet’s medication online?
Yes. Once our online pharmacy is live, you’ll be able to order prescription refills directly through our website. In the meantime, please call our clinic at (781) 218-9562 to request a refill.