Hospital Policies

At Cross Street Veterinary Hospital, our commitment is to provide exceptional veterinary care in a compassionate and respectful environment. To ensure the best experience for our clients and patients, we’ve established the following policies:

Appointment Policy

We operate by appointment only to allocate ample time for each patient and scheduled procedures. Emergency services are available for existing clients during business hours; please call ahead to ensure prompt attention.

For added convenience, we offer scheduled drop-off appointments. This allows you to bring your pet in at a designated time and leave them with us for a few hours. After examination, our veterinarian will contact you to discuss findings, recommendations, and provide an estimate. Upon pickup, a team member will review any instructions or treatments administered.

To maintain a safe environment for all, we require that pets be up-to-date on vaccinations before their visit.

Patient Arrival Policy
Timeliness is crucial for optimal care. Please arrive on time for your appointment. Appointments arriving more than 10 minutes late may need to be rescheduled. If you need to cancel or reschedule, kindly provide at least 24 hours’ notice.

For everyone’s safety, all pets must be on a leash or in a secure carrier upon entering the hospital.

Payment Policy
Full payment is required at the time services are rendered. We accept Visa, MasterCard, Discover, American Express, CareCredit, cash, and personal checks.

Prescription Policy
We are able to provide prescriptions and refills only for pets who have been seen at our practice within the past year. Our doctors may determine that your pet’s medical condition requires more frequent visits or testing in order to continue receiving prescriptions. We are unable to accept dispensed medications for refund; many municipal police departments offer waste medication kiosks.

Cancellation Policy
We understand that unforeseen circumstances arise. However, we request a minimum of 24 hours’ notice for cancellations. Late cancellations or no-shows may be subject to a fee.

Respect Policy
We recognize that veterinary visits can be stressful. Our team is dedicated to treating every client and patient with empathy and respect. In return, we expect the same courtesy. Abusive, threatening, or violent behavior towards our staff will not be tolerated and may result in termination of services.

Our hospital administrator and team are always available to address any concerns or feedback you may have.

Privacy Policy
Your privacy is of utmost importance to us. Personal and pet information will never be disclosed to external parties without your consent, except when sharing medical records with another trusted veterinarian involved in your pet’s care.